During Jemena’s Safety Fair, Jalapeno was engaged to give head office employees a sensory experience via games or activities that enable them to understand the way work is carried out by high risk field employees and how their safety is impacted. Design thinking workshops with Jemena’s HSEQ team revealed that head office personnel are keen to understand the workings of the entire business but they often don’t get the opportunity or time to travel to more remote sites resulting in a lower experience rate around what happens in the field.
During the planning stage, we identified that there are risks that can cause physical or mental harm that are not always seen or acknowledged until they are hard to ignore. These ‘invisible risks’ formed the theme of our safety fair. Our design approach for the fair was to inform, empathise and connect our audience to invisible risks across four sectors of the business – Customer Service, Faults and Emergencies, Maintenance and Planning and Projects and Construction using a variety of sensory media before and during the event.